This FAQ is here to help answer the most common questions you may have about ScrapVine.com.
How Much Does it Cost to Join ScrapVine UNLIMITED Membership?
A Scrapvine UNLIMITED Membership costs just $65. That is a one time fee with no recurring charges or renewal fees. You will get instant access to all of our current digital scrapbook downloads, as well as access to all future kits we release!
What Forms of Payment Do You Accept?
We use Paypal as well as Stripe as a secure payment processor and to give you the ability to have full control of your payments to us at all times. You can choose to pay by using a major credit card or through Paypal.
What Resolution and Format Are Your Kits?
All of our kits are high resolution print quality graphics. All of our elements come in .png format with transparent background and all of our papers come in 3600x3600 300 ppi .jpg format. We bundle them up into zip files to make it easy and convenient for you to download everything all at once. We go to great lengths to ensure all of our items are free of jagged edges and drop shadows unless noted or intentional. If you ever notice a kit element that may have an issue (ie: a stray pixel or a jagged edge) just let us know and we will get it fixed right away.
What Digital Scrapbooking Programs Do Your Downloads Work In?
The majority of our files are in .jpg and .png format, which allows you to use them in all of the most popular digital scrapbooking software programs. These files will work in Adobe Photoshop, My Memories Suite, Serif Digital Scrapbook Artist, and most other digital scrapbooking software, We may also offer layered PSD templates from time to time - if you don't use Photoshop and need the .png files just ask!
Do You Offer Refunds?
If for any reason you're not happy please Contact Us and let us know what you need and we'll get any issues you are experiencing resolved as quickly as possible. Since we offer digital products and not a physical product, refunds are only issued on a case by case basis.
Can I Request a Kit or Download?
Of course! We want to make kits that you need and will use, so if there's a theme you need or a certain style you want, just Contact Us and we'll include it as one of our regular downloads. Most requests can be done within 3-4 weeks depending on how many we get all at once.
Where Do I Get The Downloads Once I register for the site?
Once you have paid through PayPal and are registered through our site, you will be able to go to any product page and scroll down to the bottom of the page after the description of the kit contents. If you are logged in, you will see a green check mark box containing the download links. It couldn't be any easier than that!
What Uses Are Allowed for Your Graphics?
Who Do I Contact Regarding Technical Support?
If you need help downloading any of the files or run into any technical issues on our website please Contact Us and we'll look into it right away. Most emails are responded to within 12-24 hours, and often times sooner than that.